Shipping and Returns

SHIPPING POLICY

At MX Wellness, we’re committed to delivering your products quickly, affordably, and reliably—no matter where you are.

Order Processing:
 Orders placed before 10 AM EST (8 AM MST) Monday–Friday typically ship the same business day. Orders placed later or over weekends will ship the next business day.

Shipping Options:
 We offer shipping via USPS and UPS, both available at checkout.

  • Free USPS Ground Shipping on U.S. orders over $100
  • Orders under that subtotal will incur standard shipping rates based on your chosen method and destination

Domestic Shipping Coverage:
 We ship to all 50 U.S. states, including Alaska, Hawaii, and APO/FPO military addresses.

International Shipping:
 Yes, MX Wellness ships internationally!
 We use USPS and UPS depending on availability and destination. Shipping fees are calculated at checkout and vary by location.

*MX Wellness is not responsible for customs delays, duties, or restricted imports.

Estimated Delivery Times:

  • U.S. Orders: 3–7 business days
  • International Orders: 10–20 business days (times may vary by country)

Tracking & Notifications:
 You’ll receive a confirmation email and tracking number as soon as your order ships.

Address Changes:
 Need to update your address? Email help@mxwellness.com immediately. If your order hasn’t shipped yet, we’ll do our best to make the change. Once tracking has been assigned, all updates must be made with the carrier directly.

Lost or Missing Orders:

  • If your tracking says “delivered” but your package is missing, check with your local post office first.
  • Still unresolved? Contact us—we’ll help however we can.
  • MX Wellness is not responsible for stolen or lost packages, but we’ll gladly assist in filing claims with USPS or UPS.

RETURNS and REFUNDS

We stand behind our creatine products with a 30-Day Money-Back Guarantee.

If you’re not completely satisfied, let us know—we’ll make it right.

How to Request a Return:
Contact us at support@mxwellness.com within 30 days of your purchase. If your return is approved, we’ll send you a prepaid return label (U.S. customers only).

Prefer to manage it yourself? Simply log into your customer account to start a quick and easy return.

CLICK HERE FOR EASY RETURNS

Return Guidelines:

  • Products must be at least half full
  • Must be requested within 30 days of purchase
  • Returns are subject to review and approval

International Returns:
 International customers are responsible for return shipping. Please contact us to coordinate your return.

Refunds:
 Refunds are processed to your original payment method and typically appear within 3–5 business days after your return is received and approved.

Damaged Shipments:
 If your order arrives damaged, please email us within 48 hours of delivery with photos and your order number—we’ll send a replacement ASAP.

Retail Purchases:
 If you purchased an MX Wellness product from a retail partner, please follow their return policy.

Contact info: info@mxwellness.com