Refund policy
We stand behind our creatine products with a 30-Day Money-Back Guarantee. Your satisfaction is our top priority—if you’re not completely satisfied for any reason, we’ll make it right.
We accept all returns, even if the product has been opened.
How to Request a Return
Contact help@mxwellness.com for assistance or click here for fast, easy returns managed by you.
Requests must be made within 30 days of purchase. U.S. customers will receive a prepaid return label upon approval.
Return Guidelines
- Must be requested within 30 days of purchase
- Returns are subject to review and approval
International Returns
International customers are responsible for return shipping. Please contact us to coordinate your return.
Refunds
Refunds are processed to your original payment method and typically appear within 3–5 business days after your return is received and approved.
Damaged Shipments
If your order arrives damaged, please email us within 48 hours of delivery with photos and your order number—we’ll send a replacement ASAP.
Retail Purchases
If you purchased an MX Wellness product from a retail partner, please follow their return policy.